# Auto-Responder

> A trigger-and-reply rule: when a message matches a keyword or pattern, the bot posts a set response. Used for FAQs, support deflection and in-jokes.

- Canonical: https://discordtools.blog/glossary/auto-responder
- Group: Utility
- See also: https://discordtools.blog/glossary/sticky-message, https://discordtools.blog/glossary/automod
- Updated: 2026-08-31
- Publication: The Index, an independent site not affiliated with Discord Inc.

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An auto-responder answering the five questions your support channel gets daily removes more
staff load than most dedicated support tooling.

The failure mode is over-triggering. A rule matching a common substring will fire inside
unrelated words, so match on whole words and test against real channel history.